FAQ

iCoachSkating.com is a membership-based website for skating coaches, adult figure skaters, and skating families, focusing on skating education. The website offers detailed video instruction on “how to figure skate” and “how to teach figure skating.” New videos are added to the site regularly, and users receive email notifications of new content.

iCoachSkating was created by Trevor Laak, a skating coach based in the United States. Trevor travels around North America building relationships with elite and specialist coaches who are willing and eager to share their knowledge and wisdom. To learn more about Trevor, please visit our ABOUT US page.

A monthly subscription to iCoachSkating.com is $29.97 re-billed automatically each month.

Annual subscriptions are also available to existing subscribers who know they want to maintain their subscription over a longer period of time. The annual subscription is $267, re-billed automatically every 12 months. This represents a 25% savings over the monthly rate, or 3 free months each year. Subscribers who are interested in this option should contact us using the form on the CONTACT US page.

2-Month gift subscriptions are also available at $59.94. These are a one-time payment and is not re-billed automatically. Some subscribers purchase the gift subscription for themselves. Note that the 2-month gift subscription is exactly the same cost as two months of our regular monthly subscription.

The cost of a subscription is based on a number of factors, including video storage and bandwidth costs, costs to acquire and produce the content, website maintenance costs, and the estimated number of members. Our goal is to keep the cost within reach for every single coach, adult skater, and skating family.

No, you may NOT download our videos for any reason. Your paid subscription to iCoachSkating gives you the right to log in to our website and view the videos online, but does not give you any ownership rights. It is against the Terms of Service of iCoachSkating to download our videos, for any reason, even for personal use.

Yes there are many free videos on the website, but we’ll need to send you the links to those videos. Please use one of the “FREE video” sign-up forms on the website to sign up for this email list so we can send you links to all the free videos, including new free videos when they become available.

Our free member emails provide links to pages that free members have access to. These “free” pages are available to anyone who visits iCoachSkating, but no links are provided on the website detailing their location as they are always changing. Thus, you can learn about these links only by being on our free video email list, or know someone else on the the list who shares the links with you.

There is no need to log in to see these free videos. They are not restricted in any way, and all website visitors can see them.  We send out emails to our free video email list any time a new free video becomes available.

To make sure that you’re on the free member email list, look around on the site and find one of the free information sign-up boxes. Sign up there. If you’re already signed up for this information, you’ll get a message saying so (no harm done as you can’t be added twice).

The videos at iCoachSkating focus almost entirely on the details of how to skate and how to teach skating. There is very limited information at iCoachSkating on the IJS or International Judging System. We do not maintain updated information on IJS as it is constantly changing. Please contact your skating federation or national coaching organization for information on IJS rules and requirements, as well as specific rules and requirements for your national judging systems.

Please contact customer support via our contact form on our CONTACT US page for detailed instructions on how to buy a gift subscription. The specifics are different, depending on whether you are an active subscriber or not.

Please contact customer support directly and we will be happy to assist you. You can reach support by filling out the form on our CONTACT US page.

Most subscribers prefer being automatically re-billed as they want a continuous long-term relationship with iCoachSkating. So we only offer an ongoing subscription with automatic billing. However, if you wish to only join for one month/year, subscribe as usual and then cancel your subscription in your PayPal account or reach out using our CONTACT US form and we can cancel for you. Your website access will continue for the remainder of the month/year you’ve paid for.

Log in to your PayPal account (not your iCoachSkating account) and under the Profile menu, click on “Update credit card”.

You may cancel your subscription at any time by logging in to your PayPal account (not your iCoachSkating account), finding your subscription to iCoachSkating, and canceling it there yourself. [PayPal –> Profile –> My Money –> My preapproved payments] If you have problems, please contact our support team by using the contact form on our CONTACT US page.

Alternatively, you can simply reach out to us via the CONTACT US page and ask us to cancel the subscription for you.

All new subscribers are eligible for a full refund during the 30 day refund period. To receive a refund, you must request it using the contact form on the CONTACT US page. If you are eligible, we will issue your refund within a day or two. If you are canceling after the refund period, we may not be able to provide you with a full refund, but our support team will reach out and discuss your options. Please note that it may take your bank or credit card 3-5 working days to confirm your refund after we have refunded it on our end.

If you need to change your email address (either login email or the email we send your summary/notification emails to), please reach out to our customer support team on the Contact Us page. We can ensure your account is set up exactly as you want it.

When you first subscribe to iCoachSkating.com, two emails are automatically sent to the email address associated with your PayPal account. The first email is a welcome email generated by the website itself and the second is a “confirmation email” generated by our email service provider. If you are not getting our regular email updates, it means you did not “confirm” your email address (or the emails are going to a different address than you expect).

There are a number of reasons that you may not have confirmed your email address for us, but the most common reason is the confirmation email ended up in your spam or bulk folder. If you’ve signed up within the last day or two you may still find the email in that folder. If you do, simply click on the link in that email. But if you cannot find the confirmation email,  you’ll need to manually sign up for our updates.

To manually sign up for updates, please log in to iCoachSkating and visit the Update Email Signup page.

If you have any problems, please contact customer support using our contact form on the CONTACT US page.

We use PayPal as our sole payment processor, so you’ll need to log in to your PayPal account (not your iCoachSkating account) and change the credit card details there. This is a multi-step process within your PayPal account, and the process changes fairly often. For this reason, please reach out to customer support using the contact form on our CONTACT US page for more information and assistance.